Returns & Exchanges

We want you to love your hair results, which is why we offer a 30-day return policy on all Keratin Complex products purchased directly from our site. If you are not completely satisfied with your purchase, simply follow our streamlined process for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the products in their original packaging, ensuring they are securely sealed to prevent damage during transit.

• 3.
  Affix Shipping Label

  Download and print the prepaid shipping label provided via email and attach it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.